Subject to the exclusions below, Inspired Overland warrants that the rooftop tent sold to the original purchaser will be free from defects as follows: Defects in materials, and the general structural integrity of the Rooftop Tent for 1 year from the date of the original purchase. The warranty periods set forth above are collectively referred to herein as the “Warranty Period.”

This limited warranty does not cover any damage due to:

• Normal wear and tear, including but not limited to corrosion or rust
• Accident, abuse, misuse, neglect, or negligence
• Unauthorized modification or repair of the rooftop tent
• Environmental conditions such as road or ocean salt, hail, windstorm, freezing, flooding, fire, or any other event considered an Act of God
• Normal deterioration, fading, or discoloration of fabric due to wear or exposure

Cosmetic flaws that do not affect the structural integrity of the tent may or may not be repaired or replaced at the discretion of Inspired Overland.

Inspired Overland’s responsibility under this limited warranty is, at our discretion, to either repair or replace the defective rooftop tent or part—based on the photos and information you provide.

The customer is responsible for:

• Shipping the rooftop tent to and from the designated service location
• Any costs, damages, or losses related to transportation

Please note: This warranty does not cover incidental expenses such as towing, travel, lodging, fuel, phone charges, lost wages, or any indirect or consequential damages—such as loss of use, inconvenience, personal/property damage, or lost revenue—related to the defect.

• Improper installation or installation not by a qualified, licensed auto mechanic
• Subject to an accident or collision
• Improper service, maintenance, use, or modification
• Damage caused by environmental factors or other acts of God
• Installation on vehicles used for rallying or racing
• Installation upon vehicles to which the product is not intended for

Any costs of removal or replacement of defective parts are not covered under this warranty and will be the responsibility of the purchaser.

If your warranty claim is approved, we’ll cover the cost of the replacement product itself. However, you are responsible for the shipping costs involved in sending out the replacement. We’ll work to provide the most competitive shipping rates to help keep your costs down and make the process as smooth as possible.

All final warranty decisions are at the discretion of Inspired Overland, LLC.

We accept returns on suspension products within 90 days and rooftop tents within 15 days from the original purchase date.

You are responsible for all return shipping costs.

Yes, all returns are subject to a 15% restocking fee.

Yes, but orders canceled more than 1 hour after purchase will be charged a $250 cancellation fee. If the tent has already shipped, a 15% restocking fee will also apply, and shipping costs are non-refundable.

If your rooftop tent has already shipped, you’ll need to cover the return shipping cost to send it back to our warehouse. Once we receive the tent, our team will inspect it for any damage. If it passes inspection, we’ll issue a refund for the tent’s price, minus a 15% restocking fee. Please note that original shipping fees are non-refundable.

All of our rooftop tents are shipped via LTL freight on a custom pallet measuring 93″ long x 56″ wide.

Each tent is securely boxed with protective materials. Below are the actual box dimensions for each model:

• Standard Tent: 91.5”L x 54.5”W x 9”H
• XL Tent: 91.5”L x 54.5”W x 9”H
• CarbonLite Tent: 91.5”L x 54.5”W x 9”H
• Stargazer Duo Tent: 91.5”L x 54.5”W x 9”H
• Stargazer Solo Tent: 90”L x 41”W x 9”H

Freight shipping can take around 5-7 business days.

The High Service Zone Fee is an additional charge applied to certain regions not covered by our main freight partners. In these areas, our primary freight partners pass the shipment to a third-party carrier that specializes in servicing these specific zones. Consequently, customers are required to pay an additional fee to cover the specialized service required for these regions, in addition to the standard shipping cost. Inspired Overland remains transparent by passing on these additional charges directly to the customer, without any markup.

To ensure smooth delivery of your RTT, we urge all customers to carefully inspect their tent upon delivery for any damages. Should you notice any damages to your RTT, do not sign the bill of lading and reject the shipment. We ask that you contact support@inspiredoverland.com immediately with photos of the damages, the bill of lading, and your order number so that we can promptly process a replacement tent for you.

**Please be advised that if you accept the shipment and later discover damages to your RTT, Inspired Overland WILL NOT provide a warranty or replacement for your tent. Therefore, we strongly urge all customers to thoroughly inspect their RTT upon delivery and take action if necessary to ensure a satisfactory outcome.

If you haven’t received an email notification with tracking, it means your order is currently in the queue for delivery from our warehouse. Once the shipping carrier picks up your order from our warehouse, we will email you tracking and shipping details.

Please be aware that due to the high volume of orders, there may be longer lead times than usual. We sincerely appreciate your patience as we actively work on improving our shipping times to better serve all our customers.

We offer local pickup from the following warehouse locations:

• City of Industry, California
• Pasadena, Texas
• Bridgewater, New Jersey

Yes, you’re welcome to install your tent in the parking lot. We just ask that you dispose of all packaging. If the onsite trash bins are full, please take the packaging with you.

We work with a 3rd party logistics warehouse and their warehouse team can assist with lifting the tent onto your roof rack or crossbars. Installation (mounting, tools, etc.) will be your responsibility.

*Please note that we do not offer installation at our local pickup locations. If you need to installation services, please reach out to us and we will direct you to a dealer nearby.

Pickup is by appointment only. You can schedule your pickup time through our calendar once you place your order online.

There is a 48-hour hold period after your order is placed. This gives our 3rd party warehouse ample time to prepare your rooftop tent for pickup.

Below are the actual box dimensions for each model. If you are transporting the tent, please make sure to bring extra ratchet straps to safely secure the tent onto your vehicle.

• Standard Tent: 91.5”L x 54.5”W x 9”H
• XL Tent: 91.5”L x 54.5”W x 9”H
• CarbonLite Tent: 91.5”L x 54.5”W x 9”H
• Stargazer Duo Tent: 91.5”L x 54.5”W x 9”H
• Stargazer Solo Tent: 90”L x 41”W x 9”H

No, inspection at the warehouse is not permitted since we work with a 3rd party logistics warehouse. However, if you notice any issues after opening the tent, please email us at support@inspiredoverland.com with your order number, along with photos for reference.

No worries—your order will be pulled and ready for the entire day, even if you miss your scheduled time. Just make sure to pick it up before the warehouse closes.