Flat Rate Freight

Rooftop tents are shipped via LTL (less-than-truckload) freight and billed at a flat rate of $365 to the lower 48 states.

Because rooftop tents are large and heavy, they require freight handling instead of standard parcel shipping. This cost goes directly toward freight services — there are no markups added by Inspired Overland.

At this time, we do not offer shipping outside of the United States.

High Service Zone Fees

Some regions fall outside of our primary freight partners’ normal service areas. When this happens, shipments are handed off to a specialized third-party carrier to complete delivery. These areas incur a High Service Zone Fee, which covers the additional carrier costs required to reach your location.

If your delivery address falls into one of these zones or requires extended routing, our team will contact you before shipping to confirm the updated total freight cost.

For transparency, we’ll share the carrier’s quote directly. If you choose not to move forward, no problem — we’ll issue a full refund before fulfillment.

This policy ensures clarity and fairness for all customers while keeping freight costs as accurate as possible.

Freight Delivery & Damage Policy

We use heavy-duty packaging and custom pallets to protect your rooftop tent during transit. However, freight carriers often transfer shipments through multiple terminals, so damage can occasionally occur.

To protect your purchase, please follow these steps at the time of delivery:

1. Be present when your shipment arrives.
   
   
2. Inspect the packaging carefully before signing anything.
   
   
3. If you see major visible damage (crushed corners, punctures, large tears). Take clear photos of the packaging and all visible damage areas. Refuse delivery and have the driver clearly write “Refused due to damage” on the BOL. Email support@inspiredoverland.com immediately with:
   - Your order number
   - Photos of the damage
   - A photo of the BOL showing the refusal
   
   
4. If you accept the shipment and discover damage after opening up the package. It’s very important to keep all original packaging, including the pallet, box, and internal foam or padding. Do not discard any of it.
   
   Take detailed photos of:
   - The damaged areas on the tent
   - The packaging and pallet from multiple angles
   
   Email support@inspiredoverland.com within 24 hours with all photos and your order number.

Important:
Freight carriers have a very limited window to file claims, and claims will not be approved if we cannot provide sufficient documentation showing the packaging and product damage. If you accept a shipment without noting visible damage or fail to provide proper documentation, we cannot file a claim or offer a replacement.

Inspect carefully — this ensures we can help if anything goes wrong.

Shipping Times

Freight shipping typically takes 5–7 business days once picked up from our warehouse. Tracking details are sent automatically via email when the carrier picks up your order.

If you haven’t received tracking yet, your order is still in the queue for pickup. Due to high order volumes, lead times may occasionally extend — we appreciate your patience as we continue improving our shipping process.

Packaging Details

All rooftop tents are shipped on a custom 93″ x 56″ pallet, securely boxed with protective materials.
Approximate box dimensions for each model:

• Standard Tent: 91.5″L x 54.5″W x 6.9″H
• XL Tent: 91.5″L x 54.7″W x 8.1″H
• Trailpeak Tent: 85.4L x 53.1W x 7.1"H
• CarbonLite Tent: 91.5″L x 54.5″W x 9″H
• Carbonlite-X Tent: 90.2″L x 55.5″W x 9.4″H
• Stargazer Duo Tent: 90.2″L x 55.5″W x 9.4″H
• Stargazer Solo Tent: 90″L x 41″W x 9″H

Local Pickup

For Local Pickup Orders - Please refer to our FAQ page.