Freight Shipping Costs

We typically charge $365 for freight shipping on rooftop tents. This is the average rate for shipping one tent on a single pallet to most major freight lanes.

However, freight carriers don’t price shipments strictly by distance. LTL carriers use a lane-based pricing system, which depends on how frequently they service a specific area. Because of this, some addresses may cost more than the standard $365.

Non-Direct Lane Locations

Certain delivery addresses fall under what carriers classify as Non-Direct Lanes. This is an industry-standard term used by all major LTL carriers.

A Non-Direct Lane means:

• The carrier does not run daily routes to that area
  
• The address is outside their regular service network
  
• The shipment may need to be transferred to a regional partner (interline carrier)
  
• Fewer trucks service the area, raising the carrier’s cost for that route

These factors result in an additional fee, which the carrier applies to the shipment.

If Your Address Falls Under a Non-Direct Lane

If a carrier quotes a rate higher than $365:

• We will notify you before shipping
  
• We will share the exact freight quotes directly from the carrier
  
• You can approve or decline the updated rate
  
• If you prefer not to proceed, we’ll issue a full refund with no penalties before fulfillment

Transparency

We do not make any money on freight shipping. We simply pass along the exact rate that carriers charge us so everything is fair, accurate, and fully transparent for our customers.

Freight Delivery & Damage Policy

We use heavy-duty packaging and custom pallets to protect your rooftop tent during transit. However, freight carriers often transfer shipments through multiple terminals, so damage can occasionally occur.

To protect your purchase, please follow these steps at the time of delivery:

1. Be present when your shipment arrives.
   
   
2. Inspect the packaging carefully before signing anything.
   
   
3. If you see major visible damage (crushed corners, punctures, large tears). Take clear photos of the packaging and all visible damage areas. Refuse delivery and have the driver clearly write “Refused due to damage” on the BOL. Email support@inspiredoverland.com immediately with:
   - Your order number
   - Photos of the damage
   - A photo of the BOL showing the refusal
   
   
4. If you accept the shipment and discover damage after opening up the package. It’s very important to keep all original packaging, including the pallet, box, and internal foam or padding. Do not discard any of it.
   
   Take detailed photos of:
   - The damaged areas on the tent
   - The packaging and pallet from multiple angles
   
   Email support@inspiredoverland.com within 24 hours with all photos and your order number.

Important:
Freight carriers have a very limited window to file claims, and claims will not be approved if we cannot provide sufficient documentation showing the packaging and product damage. If you accept a shipment without noting visible damage or fail to provide proper documentation, we cannot file a claim or offer a replacement.

Inspect carefully — this ensures we can help if anything goes wrong.

Shipping Times

Freight shipping typically takes 5–7 business days once picked up from our warehouse. Tracking details are sent automatically via email when the carrier picks up your order.

If you haven’t received tracking yet, your order is still in the queue for pickup. Due to high order volumes, lead times may occasionally extend — we appreciate your patience as we continue improving our shipping process.

Packaging Details

All rooftop tents are shipped on a custom 93″ x 56″ pallet, securely boxed with protective materials.
Approximate box dimensions for each model:

• Standard Tent: 91.5″L x 54.5″W x 6.9″H
• XL Tent: 91.5″L x 54.7″W x 8.1″H
• Trailpeak Tent: 85.4L x 53.1W x 7.1"H
• CarbonLite Tent: 91.5″L x 54.5″W x 9″H
• Carbonlite-X Tent: 90.2″L x 55.5″W x 9.4″H
• Stargazer Duo Tent: 90.2″L x 55.5″W x 9.4″H
• Stargazer Solo Tent: 90″L x 41″W x 9″H

Local Pickup

For Local Pickup Orders - Please refer to our FAQ page.